Refund and Return Policy
Effective Date: 1/3/2025
At UDERO VITALS, we are committed to providing you with high-quality skincare products. If you are not completely satisfied with your purchase, please read through our refund and return policy below to understand your options.
UDERO VITALS reserves the right to modify, update, or change these Refund and Return policies at any time, and such changes will be posted on this page. Please check this page regularly for any updates. Continued use of the Site after such changes constitutes acceptance of those changes.
1. Returns
We accept returns on items that meet the following conditions:
The product must be returned within 5 days from the date of delivery.
The product must be in unused, unopened, and undamaged condition. We are unable to accept returns of products that have been opened or used for hygiene and safety reasons.
The product must be in its original packaging, including any tags, seals, or labels attached.
To initiate a return, please contact our customer support team at Info@uderovitals.com or +91 87080 53467 with your order details. You will be provided with instructions on how to return the product.
2. Refunds
Once we receive your returned product and confirm that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase, or you can discuss for the ease and direct bank transfers with our support team at +91 87080 53467 or info@uderovitals.com. Please note that we are not bound to refund on your choice of payment method it will be selected as per the convenience of business. Please allow up to 12 working days for the refund to appear in your account, depending on your payment provider.
3. Non-Returnable and Non-Refundable Items
The following items are non-returnable and non-refundable:
Opened or used products: Due to hygiene and safety standards, we cannot accept returns on products that have been opened or used.
Sale or clearance items: Products purchased at a discounted price may be final sales and are non-returnable and non-refundable.
4. Shipping Costs
Return Shipping: You are responsible for the return shipping costs unless the product is defective or there was an error in your order. We recommend using a tracked shipping service for returns to ensure it reaches us safely.
Original Shipping Fees: Shipping fees for your original order are non-refundable unless the return is due to an error on our part.
5. Cancellations
Orders can be canceled before they are shipped. If you need to cancel an order, please contact us as soon as possible at info@uderovitals.com or +91 87080 53467. Once an order has been processed or shipped, we are unable to cancel it.
6. How to Contact Us
If you have any questions about our return and refund policy, or if you need assistance with a return or refund request, please reach out to us:
UDERO VITALS
Email: Info@uderovitals.com
Phone: + 91 87080 53467
Address: RZ 22, West Shankar Park, Sagarpur, New Delhi, 110046